Shipping policy
Thank you for shopping with Mooncherry. We strive to provide a smooth and reliable delivery experience for all our customers. Please review our shipping policy below to understand how and when your order will be delivered.
1. Processing Time
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All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive another notification when your order has shipped, along with tracking information.
2. Shipping Rates & Delivery Estimates
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Standard Shipping: Delivered within 5 to 10 business days after processing.
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Note: Delivery times are estimates and start from the date of shipping rather than the date of order. Transit times may vary due to carrier delays, high volume, or unforeseen circumstances beyond our control.
3. Shipping Destinations
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Currently, we ship within the United States. If you require international shipping or have questions regarding a specific location, please reach out to our support team before placing your order.
4. Order Tracking
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Once your order has shipped, you will receive a confirmation email containing your tracking number(s). You can use this number to track your package's progress in real-time. Please allow up to 48 hours for tracking information to update.
5. Incorrect Address Disclaimer
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Customers are responsible for providing complete and accurate shipping addresses at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the package.
6. Lost, Stolen, or Damaged Packages
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Mooncherry is not responsible for lost or stolen packages once tracking confirms delivery to the provided address. If your item arrives damaged, please save all packaging materials and damaged goods, and contact us immediately with photos so we can assist you.
Questions? If you have any questions about your shipment, feel free to reach out to us at mahi.pat2501@gmail.com